CONTACT US

24-hour Information

To take care of your needs, we have the following channels available for customer enquiries and suggestions on improving our services.

MTR Hotline

2881 8888

Customers can obtain general MTR service information via our Interactive Voice Recognition System at any time
Customer service agents are available to answer enquiries at the following times:
Monday to Friday - 8:30 am - 6:00 pm
Saturday - 8:30 am - 1:00 pm (except Sundays and Public Holidays)
After hours, customers may leave a voice message which will be returned the following working day

Lost Property

Lost Property Hotline: 2861 0020

Hotline Office Hours: Monday to Sunday - 8:00 am - 8:00 pm

If customers have lost or left behind any belongings in the MTR network (including Heavy Rail, Light Rail and MTR Bus) within previous 6 weeks, please click "Lost Property Registration" to report your lost property
After completion of online registration, customers may click "Lost Property Handling Status" to check the status of lost property reported within 6 weeks

Lost Property Registration Lost Property Handling Status

Online Feedback

The Online Feedback system currently does not include functions that support screen reading devices for the visually impaired. Should you have any feedback, enquiries or need any assistance, please call the MTR Hotline on 2881-8888 or contact station staff at any MTR station. Please accept our sincere apologies for any inconvenience caused.

Submit Online Feedback

Fax

2795 9991

Mailing Address

MTR Corporation Limited, GPO Box 9916, Hong Kong

Other Contacts

Leasing and Advertising
Station Shops Leasing	Please contact us via https://leasing.mtrshops.com.hk
General Advertising
Kwun Tong, Tsuen Wan, Island, Tung Chung, Tseung Kwan O, Disneyland Resort lines and Airport Express	2111 0111
East Rail Line ,Tuen Ma Line, Light Rail and feeder bus	2746 5218
In-train TV Advertising
Airport Express	2111 0111
East Rail, Tuen Ma, Kwun Tong and South Island lines	2112 6879
Outdoor Billboard Advertising	2898 8770
MTR Points, Shopping, and Travel
MTR Points	2993 4375
MTR e-Store Online Admiralty Hong Kong West Kowloon	2121 5510 2590 9619 5639 2278
MTR Online Shopping	2993 3955
High Speed Rail Service Hotline	2120 0888
Intercity Passenger Services Hotline	2947 7888
Kwun Tong Line Stations
Whampoa	2274 2622
Ho Man Tin	2274 5722
Yau Ma Tei	2928 6210
Mong Kok	2928 4220
Prince Edward	2928 4221
Shek Kip Mei	2928 2300
Kowloon Tong	2926 7310
Lok Fu	2926 7311
Wong Tai Sin	2927 6320
Diamond Hill	2431 1588
Choi Hung	2927 6322
Kowloon Bay	2927 4330
Ngau Tau Kok	2927 3340
Kwun Tong	2927 3341
Lam Tin	2927 7350
Yau Tong	2927 3110
Tiu Keng Leng	2927 2086
Tsuen Wan Line Stations
Central	2921 2710
Admiralty	2922 1400
Tsim Sha Tsui	2926 1200
Jordan	2926 1201
Yau Ma Tei	2928 6210
Mong Kok	2928 4220
Prince Edward	2928 4221
Shum Shui Po	2928 7230
Cheung Sha Wan	2928 7231
Lai Chi Kok	2928 3040
Mei Foo	2175 2801
Lai King	2928 3042
Kwai Fong	2920 2050
Kwai Hing	2920 2051
Tai Wo Hau	2920 3566
Tsuen Wan	2920 3560
Island Line Stations
Kennedy Town	2307 5366
HKU	2517 0933
Sai Ying Pun	2803 7696
Sheung Wan	2921 6700
Central	2921 2710
Admiralty	2922 1400
Wan Chai	2923 5026
Causeway Bay	2923 5031
Tin Hau	2922 3740
Fortress Hill	2922 3741
North Point	2922 4750
Quarry Bay	2922 4751
Tai Koo	2922 4752
Sai Wan Ho	2922 7760
Shau Kei Wan	2922 7761
Heng Fa Chuen	2921 5770
Chai Wan	2921 5771
South Island Line Stations
Admiralty	27280104
Ocean Park	27280104
Wong Chuk Hang	27280104
Lei Tung	27280104
South Horizons	27280104
Tung Chung Line Stations
Hong Kong	2523 3627
Kowloon	2736 0162
Olympic	2625 9635
Nam Cheong	2624 2801
Lai King	2928 3042
Tsing Yi	2449 9059
Sunny Bay	2983 6961
Tung Chung	2109 2516
Disneyland Resort Line Stations
Sunny Bay	2983 6961
Disneyland Resort	2983 6809
Airport Express Stations
Hong Kong	2523 3627
Kowloon	2736 0162
Tsing Yi	2449 9059
Airport	2261 0522
AsiaWorld-Expo	2215 3568
Tseung Kwan O Line Stations
North Point	2922 4750
Quarry Bay	2922 4751
Yau Tong	2927 3110
Tiu Keng Leng	2927 2086
Tseung Kwan O	2927 2087
Hang Hau	2927 2085
Po Lam	2927 2700
LOHAS Park	2927 2087
East Rail Line Stations
Admiralty	2922 1400
Exhibition Centre	2687 6211
Hung Hom	2946 4405
Mong Kok East	2395 4986
Kowloon Tong	2926 7310
Tai Wai	2605 9997
Sha Tin	2605 3577
Fo Tan	2604 8809
Racecourse	2604 8809
University	2605 9039
Tai Po Market	2658 7657
Tai Wo	2650 7097
Fan Ling	2676 1716
Sheung Shui	2673 0769
Lo Wu	2673 5406
Lok Ma Chau	3404 6007
Tuen Ma Line Stations
Tuen Mun	2630 2801
Siu Hong	2214 2801
Tin Shui Wai	2296 2801
Long Ping	2257 2801
Yuen Long	2256 2801
Kam Sheung Road	2208 2801
Tsuen Wan West	2252 2801
Mei Foo	2175 2801
Nam Cheong	2624 2801
Austin	2314 5201
East Tsim Sha Tsui	3471 5201
Hung Hom	2946 4405
Ho Man Tin	2274 5722
To Kwa Wan	2870 2455
Sung Wong Toi	2870 2455
Kai Tak	2445 2028
Diamond Hill	2431 1588
Hin Keng	2171 4700
Tai Wai	2605 9997
Che Kung Temple	2696 9790
Sha Tin Wai	2144 5736
City One	2637 5741
Shek Mun	2635 4209
Tai Shui Hang	2630 5125
Heng On	2630 5954
Ma On Shan	2630 5903
Wu Kai Sha	2631 6217
Light Rail
Light Rail stops	MTR Hotline 2881 8888
Light Rail Customer Service Centres Tuen Mun Ferry Pier Leung King Tin Yat Yuen Long	2459 4417 2463 7540 2468 7508 2468 7514
MTR Corporation Headquarters address	MTR Headquarters Building, Telford Plaza, 33 Wai Yip Street, Kowloon Bay A short walking distance from Kowloon Bay Station "Exit A1". The main Reception Lobby is Level 2 Podium