services and facilities
Strategically located Customer Service Centres provide a wide range of information and assistance that can be found at MTR stations. Specific services on offer include the sale and value-adding of Octopus Cards, and the handling/replacement of malfunctioning tickets. These Customer Service Centres also collect excess fares and provide change for passengers purchasing tickets from vending machines.
Should you need advice or assistance on other ticketing matter such as purchasing a ticket or adding value to your Octopus Card, etc, please seek help from the Customer Service Centre at your relevant station.
The 4 Light Rail Customer Service Centres handle general enquiries, ticketing matters and souvenir sales.
| Location | Opening Hours |
|---|---|
| Tin Yat | 7:00 am - 7:00 pm |
| Yuen Long | 12:00 noon – 4:00 pm |
| Tuen Mun Ferry Pier | 7:00 am - 9:00 pm |
| Leung King | 7:00 am - 9:00 pm |
To reach us on the telephone, you may call the MTR Hotline (852) 2881 8888 which is manned between 8:30 am and 6:00 pm on weekdays and between 8:30 am and 1:00 pm on Saturdays (Except Sundays and Public Holidays). After office hours, customers can obtain general MTR service information via the Interactive Voice Recognition System.