services and facilities
| MTR · Care App | Download |
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At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technologies.
“MTR ‧ Care” App, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now upgraded. In addition to the two useful functions – Trip Planner (Simplified Version) and Barrier-free Facilities Information, the In-Station Navigation (for Visually Impaired) function has extended to additional stations. Wheelchair Portable Ramp Booking and Non-emergency In-station Assistance (for Hearing Impaired) are newly introduced for customers with special needs, making their journeys smoother and enabling better advance planning.
Key features of the five functions in upgraded MTR．Care App:
| Function | Key features |
|---|---|
| Trip Planner (Simplified Version) | A one-stop-shop function providing comprehensive journey information with enlarged text and graphics and support voice input for easier search. In addition to features such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding Real-time Lift Maintenance Information, further facilitating the elderly and other customers to plan trips in advance. Click to view the promotional video (In Cantonese with English subtitles) |
| Barrier-free Facilities Information | A comprehensive function providing barrier-free facilities information of stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the Real-time Lift Maintenance Information in this function. |
| Wheelchair Portable Ramp Booking* | An online booking function for wheelchair users and their caretakers to book the wheelchair portable ramp by submitting their journey details in advance. After confirmation by Station Staff, customers just need to arrive at the designated location at the booking time and notify the Station Staff through the app, then our Staff will arrange the portable ramp accordingly, making it easier for customers to plan ahead their journey. Click to view the promotional video (In Cantonese with English subtitles) |
| In-Station Navigation (For Visually Impaired) | A navigation function, currently covering Exhibition Centre Station, Tsuen Wan Line, Kwun Tong Line and Island Line. Supported by an audio beacon, the function assists visually impaired customers in accessing station facilities and other information. Click to view the promotional video (In Cantonese with English subtitles) |
| Non-emergency In-station Assistance (For Hearing Impaired)* | A new function for customers in needs to seek assistance from station staff through the app in non-emergency situations, such as objects falling onto the track, minor physical discomfort, etc. The function is under trial at Shek Kip Mei Station and Quarry Bay Station. Click to view the promotional video (In Cantonese with English subtitles) |
* For registered users only.
We shall continue to enhance the functions for the "MTR · Care" app to provide better services to customers. Stay tuned!
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