MTR · Care App

MTR · Care App	Download

At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technology.

"MTR · Care" mobile app, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now available. Three functions – Trip Planner (Simplified Version), Barrier-free Facilities Information and In-Station Navigation (For Visually Impaired) are now available for the elderly and customers with special needs, making their journeys smoother and enabling better advance planning.

Key features of the three functions:

Trip Planner (Simplified Version): a one-stop-shop function providing comprehensive journey information. In addition to features such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding Real-time Lift Maintenance Information, further facilitating the elderly and other customers to plan trips in advance.
In-Station Navigation (For Visually Impaired): a navigation function, currently covering Exhibition Centre Station and the 17 stations on the Kwun Tong Line, supported by an audio beacon to assist visually impaired customers in accessing station facilities and other information.
Barrier-free Facilities Information: a comprehensive function providing barrier-free facilities information of stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the Real-time Lift Maintenance Information in this function.

We are continuously developing more functions for the "MTR · Care" mobile app. Stay tuned!

For further details of the functions, please click to view the videos

Terms and Conditions and Personal Information Collection Statement apply.

Please click here for Account Cancellation detail.