You may click here or follow the steps below to view the rewards on MTR Mobile:

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Select "Redeem" on homepage

Various rewards for you to choose

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Once selected, the gift cannot be changed. You need to pick up the gift at the designated location according to the selected gift.

Redeemed Ride Offers are stored in the MTR Mobile, registered users are required to download and log into the latest version of MTR Mobile and follow the in-app instructions to complete the collection before the collection period expires. The Ride Offers must be used within the same day of Ride Offer collection (until the end of train service hours of that day). Otherwise, uncollected Ride Offers will be forfeited, and both Ride Offers and points will not be reissued under any circumstances.

Yes. If you choose to collect free ride or ride offer via Octopus App, you can use the Smart Octopus on the mobile device (including iPhone or Apple Watch, Samsung Pay or Huawei Pay). Before collection, remember to download and log in to the latest version of MTR Mobile and Octopus App. Follow the steps of collection via Octopus App and choose the Smart Octopus on your mobile device under "Select card for collection" to complete the process. You may click here to watch the collection process.

Android phone Smart Octopus collection:
You may choose the Smart Octopus to collect ride offer and complete authorisation using the respective authentication method of your phone. The ride offer will then be added to the Smart Octopus automatically and a confirmation will be displayed.

iPhone or Apple Watch Smart Octopus collection:
Please make sure you have a registered and log in to your account on the Octopus App with the Smart Octopus before collecting the ride offer. On the "Collect Ride Offer" page, select the Smart Octopus and complete authorisation with the respective authentication method of your mobile device. The ride offer will then be automatically added to the Smart Octopus and a confirmation will be displayed.

When the prompt message shown in the photo appears during collection, the ride offer has not been added to the Smart Octopus. Please log in to your account of Octopus App with the Smart Octopus before collection. (Illustration for reference only)

 

No. Each Octopus can only carry a maximum of one reward of free ride or ride offer at any time, which must be used for your next ride on the same day. If you want to collect multiple free rides or ride offers, you may prepare a corresponding number of Octopus cards and repeat the login and collection process at the Digital Service Kiosk.

If you have redeemed a reward of free ride or ride offer to be collected at a Digital Service Kiosk but have not collected it: Yes, you can log in to your MTR Mobile account at a Digital Service Kiosk, then add the free ride or ride offer to another Octopus. Please also be reminded to link your new Octopus to enjoy earning points with MTR rides.

If you have redeemed a reward of free ride or ride offer to be collected at an MTR Customer Service Centre but have not collected it: Yes, but you need to link another valid Octopus to your MTR Mobile account at a Digital Service Kiosk before collecting your free ride or ride offer stored in your account at a Customer Service Centre.

If you have already collected your free ride or ride offer via Digital Service Kiosk, Customer Service Centre or Octopus App：Please report the lost Octopus and call the "MTR Points" Service Hotline at 2993 4375 (Service hours: Monday to Sunday, 8:30 am to 10 pm) for follow-up.

You can convert MTR Points amount equivalent to up to 30% of payment amount of a single transaction or available Points at your account, whichever is lower.

The reasons for failed to use MTR Points to offset payment:

• You haven't logged in to MTR Mobile registered account before making purchase and payment;
• There are insufficient MTR Points;
• The inputted amount of converted MTR Points exceed 30% of payment amount