Our KPIs
We have developed a set of KPIs, consisting of short-, mid- and long-term initiatives, to gauge and drive our performance under the three Environmental and Social Objectives.
For details, please select the respective Environmental and Social Objectives.
Social Inclusion
Universal Basic Mobility
Short- and Mid-term KPIs:
Enhancements of MTR · Care app – roll out in-station navigation function for visually impaired to SIL, TKL & AT&D by 2025 and to the rest of heavy rail network by 2026
Enhancements of MTR · Care app – roll out in-station navigation function for visually impaired to SIL, TKL & AT&D by 2025 and to the rest of heavy rail network by 2026
Universal Basic Mobility
Short- and Mid-term KPIs:
Launch of 1 caring initiative to support inclusive travel by 2026
Launch of 1 caring initiative to support inclusive travel by 2026
Universal Basic Mobility
Short- and Mid-term KPIs:
No less than 1 million average daily passenger trips will benefit from fare concessions in 2025 # Ongoing fare concessions to different passenger sectors of the community, including Children, Students, Elderly and Persons with Disabilities. (Based on 2020 figure)
No less than 1 million average daily passenger trips will benefit from fare concessions in 2025 # Ongoing fare concessions to different passenger sectors of the community, including Children, Students, Elderly and Persons with Disabilities. (Based on 2020 figure)
Universal Basic Mobility
Short- and Mid-term KPIs:
Finalization of the Corporate Safety Strategic Plan (CSSP) (or equivalent) for 2025-2028 (or the nominated period)
Finalization of the Corporate Safety Strategic Plan (CSSP) (or equivalent) for 2025-2028 (or the nominated period)
Universal Basic Mobility
Short- and Mid-term KPIs:
Conduct more than 15 visits to elderly centres for safety promotion in 2025
Conduct more than 15 visits to elderly centres for safety promotion in 2025
Universal Basic Mobility
Long-term KPI:
100% of our new stations will be accessible (including 100% barrier free entrances, at least two wide gates, at least one accessible toilet, and at least one baby care room)
100% of our new stations will be accessible (including 100% barrier free entrances, at least two wide gates, at least one accessible toilet, and at least one baby care room)
Diversity & Inclusion
Short- and Mid-term KPIs:
Workplace inclusiveness will be enhanced in 2025-26 through:
Workplace inclusiveness will be enhanced in 2025-26 through:
- Enhancing accessible facilities in office buildings
- Commencing 1-3 follow up action(s) based on D&I survey results
Diversity & Inclusion
Short- and Mid-term KPIs:
10 secondary schools with diverse student bodies will be reached out for career sharing/ job shadowing in 2025
10 secondary schools with diverse student bodies will be reached out for career sharing/ job shadowing in 2025
Diversity & Inclusion
Short- and Mid-term KPIs:
10% of our interns will be PwD or ethnically diverse in 2025
10% of our interns will be PwD or ethnically diverse in 2025
Diversity & Inclusion
Short- and Mid-term KPIs:
A Workforce Diversity Policy will be published by 2025
A Workforce Diversity Policy will be published by 2025
Equal Opportunities
Short- and Mid-term KPIs:
HK$100 million will be spent on direct local community investment and donations from 2022 to 2025
HK$100 million will be spent on direct local community investment and donations from 2022 to 2025
Equal Opportunities
Short- and Mid-term KPIs:
200,000 people will benefit from our community programmes and volunteering projects from 2022 to 2025
200,000 people will benefit from our community programmes and volunteering projects from 2022 to 2025
Equal Opportunities
Short- and Mid-term KPIs:
Over 30% of our managed residential properties will collaborate with other partners for meal preparation for people in need by 2026
Over 30% of our managed residential properties will collaborate with other partners for meal preparation for people in need by 2026
Advancement & Opportunities
Employees
Short- and Mid-term KPIs:
150 ESG training events for staff will be held in 2025
150 ESG training events for staff will be held in 2025
Employees
Short- and Mid-term KPIs:
At least 10 wellness related activities/events will be organised for employees in 2025
At least 10 wellness related activities/events will be organised for employees in 2025
Employees
Short- and Mid-term KPIs:
At least 5 learning days will be provided to employee on average every year
At least 5 learning days will be provided to employee on average every year
Employees
Short- and Mid-term KPIs:
200+ employment and pre-employment opportunities will be provided for young talents in 2025
200+ employment and pre-employment opportunities will be provided for young talents in 2025
Employees
Short- and Mid-term KPIs:
Over 65% of our managed residential properties will sign the Heart Caring Charter and organise wellness activities to promote healthy lifestyles for employees by 2026
Over 65% of our managed residential properties will sign the Heart Caring Charter and organise wellness activities to promote healthy lifestyles for employees by 2026
Business Partners
Short- and Mid-term KPIs:
HK$500 million will be spent on green procurement in 2025
HK$500 million will be spent on green procurement in 2025
Business Partners
Short- and Mid-term KPIs:
15+ supplier review audits will be conducted in 2025
15+ supplier review audits will be conducted in 2025
Business Partners
Short- and Mid-term KPIs:
At least 20 supplier review meetings will cover ESG in 2025
At least 20 supplier review meetings will cover ESG in 2025
Business Partners
Short- and Mid-term KPIs:
Conduct Supplier Survey of our key suppliers regarding their ESG capabilities and performance in 2025
Conduct Supplier Survey of our key suppliers regarding their ESG capabilities and performance in 2025
Business Partners
Short- and Mid-term KPIs:
Review and upgrade existing Green Procurement Policy and Supply Code of Practice to align with our three environmental and social objectives by 2025
Review and upgrade existing Green Procurement Policy and Supply Code of Practice to align with our three environmental and social objectives by 2025
Business Partners
Short- and Mid-term KPIs:
Conduct a supplier engagement campaign in 2025
Conduct a supplier engagement campaign in 2025
Future Skills & Innovation
Short- and Mid-term KPIs:
50,000+ people will benefit from our future skills and innovation programmes (including those by MTR Academy) from 2022 to 2025
50,000+ people will benefit from our future skills and innovation programmes (including those by MTR Academy) from 2022 to 2025
Future Skills & Innovation
Short- and Mid-term KPIs:
HK$300 million+ will be invested in startups from 2022 to 2025
HK$300 million+ will be invested in startups from 2022 to 2025
Future Skills & Innovation
Short- and Mid-term KPIs:
Conduct 1 Student WIT project in 2025
Conduct 1 Student WIT project in 2025
Greenhouse Gas Emissions Reduction
Carbon Emissions
Short- and Mid-term KPIs:
At least 30 e-buses will be introduced by 2026
At least 30 e-buses will be introduced by 2026
Carbon Emissions
Short- and Mid-term KPIs:
200+ additional EV charging stations will be installed across office buildings, malls and station carparks by 2025
200+ additional EV charging stations will be installed across office buildings, malls and station carparks by 2025
Carbon Emissions
Short- and Mid-term KPIs:
60,000+ people will participate in our low-carbon initiatives in 2025
60,000+ people will participate in our low-carbon initiatives in 2025
Carbon Emissions
Short- and Mid-term KPIs:
100% of executive private vehicles will be replaced by EV or be cancelled by 2027
100% of executive private vehicles will be replaced by EV or be cancelled by 2027
Carbon Emissions
Short- and Mid-term KPIs:
Over 65% of our managed residential properties will collaborate with other partners to promote green lifestyles to our residents in 2026
Over 65% of our managed residential properties will collaborate with other partners to promote green lifestyles to our residents in 2026
Carbon Emissions
Short- and Mid-term KPIs:
Develop green event and corporate souvenir guidelines in 2025
Develop green event and corporate souvenir guidelines in 2025
Carbon Emissions
Long-term KPI:
Strive to achieve carbon neutrality by 2050
Strive to achieve carbon neutrality by 2050
Clean Energy & Energy Efficiency
Short- and Mid-term KPIs:
20% chiller energy saving expected after completing Batch 2 chiller replacement project in our stations by 2026
20% chiller energy saving expected after completing Batch 2 chiller replacement project in our stations by 2026
Clean Energy & Energy Efficiency
Short- and Mid-term KPIs:
1 additional solar PV systems will be installed in 2025
1 additional solar PV systems will be installed in 2025
Clean Energy & Energy Efficiency
Short- and Mid-term KPIs:
Over 65% of our managed residential properties will conduct energy audit for the common areas and develop energy saving plan by 2026
Over 65% of our managed residential properties will conduct energy audit for the common areas and develop energy saving plan by 2026
Clean Energy & Energy Efficiency
Short- and Mid-term KPIs:
100% existing shopping malls (with full operation in 2022) will complete energy audit for the common areas and develop energy saving plan by 2025
100% existing shopping malls (with full operation in 2022) will complete energy audit for the common areas and develop energy saving plan by 2025
Clean Energy & Energy Efficiency
Short- and Mid-term KPIs:
Conduct a programme in 4 MTR shopping malls to engage and assist tenants in identifying energy saving measures by 2025
Conduct a programme in 4 MTR shopping malls to engage and assist tenants in identifying energy saving measures by 2025
Clean Energy & Energy Efficiency
Short- and Mid-term KPIs:
Pilot programme for retro-commissioning in 3 shopping malls to identify energy-saving opportunities by 2026
Pilot programme for retro-commissioning in 3 shopping malls to identify energy-saving opportunities by 2026
Waste Management
Short- and Mid-term KPIs:
Roll out of 2 digitalisation programmes of customer services by 2025:
Roll out of 2 digitalisation programmes of customer services by 2025:
- Application for Concession Scheme for Persons with Disabilities
- Passenger information in stations (Concourses & Customer Service Centres)
Green and Low-carbon Designs
Short- and Mid-term KPIs:
1,400+ more bike parking spaces will be provided around properties managed by MTR by 2025
1,400+ more bike parking spaces will be provided around properties managed by MTR by 2025
Green and Low-carbon Designs
Short- and Mid-term KPIs:
Conduct research and evaluation performance on at least 2 new green solutions in our construction site offices in 2025
Conduct research and evaluation performance on at least 2 new green solutions in our construction site offices in 2025
Green and Low-carbon Designs
Short- and Mid-term KPIs:
Conduct a pilot study to assess the applicability of nature-related frameworks for our new railway development projects in 2025
Conduct a pilot study to assess the applicability of nature-related frameworks for our new railway development projects in 2025
Green and Low-carbon Designs
Long-term KPI:
100% future new stations & new residential development projects will aim to attain BEAM Plus Gold or above certification
100% future new stations & new residential development projects will aim to attain BEAM Plus Gold or above certification
Note*: Number of managed residential properties increased from 57 in 2024 to 68 in 2026
MTR’s Environmental and Social Objectives
Our Plan to Keep Cities Moving Sustainably
Our corporate purpose, “Keep Cities Moving”, drives us to connect and grow communities with inclusive, innovative and sustainable services. We have set forth three environmental and social objectives which are both material to our business and society.
Social Inclusion
Universal Basic Mobility
We commit to providing access to a safe, affordable, accessible and sustainable transport system for all and ensuring our fare and other concessions target those who need them the most.
Read MoreDiversity and Inclusion
We commit to eliminating discrimination in our practices and policies and to increasing the diversity of our workforce.
Read MoreEqual Opportunities
We commit to helping excluded and underserved populations access their fair share of opportunity.
Read MoreAdvancement & Opportunities
Employees
We commit to helping employees grow personally and professionally through learning and opportunities for career advancement, and to fostering their well-being.
Read MoreBusiness Partners
We commit to enhancing and rewarding the environmental, social and governance performance of our supply chain and increasing our spend on green procurement.
Read MoreFuture Skills & Innovation
We commit to collaborating with local schools and universities, as well as startups and the technology ecosystem to foster innovation.
Read MoreGreenhouse Gas Emissions Reduction
Carbon Emissions
We commit to integrating low-carbon measures into our policies, strategies and planning as well as strengthening our resilience and adaptation to climate-related risks.
Read MoreClean Energy & Energy Efficiency
We commit to adopting suitable energy efficiency measures in our operations and increasing the generation of renewable energy.
Read MoreWaste Management
We commit to reducing waste at source, increasing our recycling rates and upcycling our waste.
Read MoreGreen and Low-carbon Designs
We commit to developing sustainable infrastructure with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies.
Read More